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Intelligence Requests

The following describes how to request intelligence information, explanations and intelligence services from the Alice intelligence team. For example, to ask about the meaning or translation of a specific item or why it was assessed as a high risk. Responses are returned as PDF files in the T&S platform, as described below.

Making requests – Asking an Expert​

To ask an expert –

  1. Select T&S INTELLIGENCE in the left pane, select Intelligence Reports and click the Requests tab. The following is displayed listing previous requests –

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  1. Click the Ask an Expert button. The following is displayed –

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  1. In the Title field, enter any free text title for your request.

  2. In the Description field, enter a complete textual description of your request.

  3. [Optional] In the Link URL field, enter the URL link to relevant information about the question.

  4. Click the Submit button. The new request is listed at the top of the Requests list. For example, as shown below –

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This new request appears with an In Progress cog icon to its right to indicate that it is in the queue waiting to be handled by Alice experts.

  1. See Reviewing Ask an Expert Responses below for a description of how to review the response to your request.

Reviewing Ask an Expert Responses​

To review the response to your request –

  1. When a response has been uploaded to your T&S account, an email is sent to you containing a direct link that you can click to display this response in the T&S user interface.

The following describes how to view previously received responses to requests in the T&S platform user interface. Select T&S INTELLIGENCE in the left pane, select Intelligence Reports and click the Requests tab. A lists is displayed of all the requests that have been made in the T&S platform. The most recently requests appear at the top.

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After you’ve made a request and before you receive a response, an In Progress cog icon is displayed. You can click on this icon to display a View Request option.

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Selecting this option displays the original request.

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The following columns appear –

  • Request Title – Shows the title of the request that was made.

  • Response Date – Shows the date that the Alice intelligence team uploaded a response to this request. You can click on the header of any of the columns to sort the list of requests.

  • You can type Notes about this report in the rightmost column by clicking the cog button. A popup window is displayed. Type in the note and click the Submit button.

  • To search for a specific request, in the Search for a request field at the top of the list simply type in any text that is contained in the Report Title columns.

  1. After a response has been received for your request, a cog icon is displayed, which replaces the In progress icon. The cog icon enables you to Download the PDF response to the request.

  2. An email is sent to you containing a direct link that you can click to display it in the T&S user interface. The response to your request appears as a PDF that is quite similar to the intelligence report that is described in Reviewing an Intelligence Report below. It enables you to download, discuss and make comments about the response.

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