Microsoft Dynamics 365
Dynamics 365 Contact Center agents run on the same framework as custom Copilot Studio agents, so they connect the same way: Alice is registered as an Environment Security Provider (ESP) for the Power Platform environment, Dynamics 365 calls Alice as an agent is about to run a tool, Alice evaluates the tool call, and a blocked tool call is suppressed live. Only tool calls are evaluated; the security provider interface does not expose user prompts or agent responses.
Status: Generally available · Evaluates: Tool calls · Vendor: Microsoft
Tool calls only, a limitation of the Copilot Studio security provider interface.
Setup
Follow the Microsoft Copilot Studio setup for the Power Platform environment that hosts your Dynamics 365 Contact Center agents.